Reschedule & Cancellation
We understand plans change. Here's everything you need to know about modifying your service appointments.
Last updated: August 5, 2026
Rescheduling Policy
Need to change your appointment? No problem, just give us enough notice.
48+ Hours Before
Free rescheduling. Change your appointment at no cost.
24-48 Hours Before
$25 rescheduling fee applies. We've already coordinated with your service provider.
Less Than 24 Hours
Same-day changes may not be possible. Contact us immediately and we'll do our best.
Cancellation Policy
We reserve vendor time for you. Cancellations affect their livelihood.
72+ Hours Before
Full refund. No questions asked.
24-72 Hours Before
50% refund. We compensate the vendor for their reserved time.
Less Than 24 Hours
No refund. The vendor has committed their time and resources.
How to Reschedule or Cancel
Log In
Access your account dashboard
Find Your Appointment
Go to upcoming services
Make Changes
Reschedule or cancel instantly
Questions about a specific situation? We're here to help.
Contact Support